Outlook cached address book not updating

30-Dec-2019 00:35 by 6 Comments

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Maintained by your IT department and stored on the Exchange server, the GAL usually contains names, addresses and email information for everyone in your organization with a company email address.If your company is moving from Exchange to another email system, or if you want a quicker response time when addressing emails, you can also add items from the GAL to your locally-stored contacts folder in Outlook. Highlight all the entries that you’d like to export to your local contacts folder.

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New users don’t show up in the GAL for clients using Outlook 2003 Cached Mode clients, because Outlook uses an Offline Address List (aka “Offline Address Book” or OAB), which is generated once every 24 hours by default [read previous post “New user does not show up in GAL“] In this case there are who did show up in the GAL earlier but have disappeared now.Outlook 2007 users should select Tools from Outlook's uppermost menu, then Send/Receive and Download Address Book from the Tools drop down menus. Make sure the following options are selected: De-check the Download changes since last Send/Receive option Make sure Full Details is selected Make sure the \Global Address List is selected from the Choose address book drop down menu Click the OK button at the bottom.The most recent version of the Global Address List will be downloaded from the CUMC IT Exchange server.Can anyone confirm what Outlook does when can't find a Directory Server? Can Outlook's Directory Servers be configured via a script or cli command? After reopening Outlook, the GAL was gone from the address book, so I was hopeful.I can't find were the Directory data lives (I assume its baked-into a database blob and not a text file or xml .plist). When contact info gets changed in our AD/O365, the Mac Outlook's contact list doesn't update. I tried flushing caches in both:- ~/Library/Containers/com.microsoft. It then re-appeared, but still contains the out of date info! I would think if it cached the GAL, it would download the most recent information.I assume it does this by searching for _ldap._loc SVR records in DNS or it does it via AD CAS Auto Discover foo that Im unaware of. Through this post, I found what looks to be the Offline Address Book .plist file here: /Users/isaachalvorson/Library/Group Containers/UBF8T346G9.

Im concerned that once my old DCs are phased-out that my Outlook users will no longer be able to do GAL lookups from AD because Outlook will be pointing to stale/deprecated servers. Office/Outlook/Outlook 15 Profiles/Main Profile/Caches/1 I tried quitting Outlook, and deleting the OABQuery Info.plist file as advised in that article.On top of these delays, if a client does not close/open his or her Outlook, it can take even longer for a change to take place. p=312 It's the Exchange CAS not updating the Offline address book file: C:\Program Files\Microsoft\Exchange Server\V14\Client Access\OAB\Something-Something-Darkside\I just restarted the Microsoft Exchange File Distribution service on the CAS server and it updated. When connected to an Exchange server, Outlook will automatically synchronize the address book once every 24 hours.The reason is that the OAB is generated in the MAILBOX role and needs to be copied to the CLIENT ACCESS role.The CLIENT ACCESS role checks for changes every 8 hrs. p=77 Also you can read up on how the OAB is distributed and the scheduling of that distribution here: However, if you need to the address book to update sooner you will need to force an update by manually starting the synchronization process.